Terms and Conditions

1. Definitions
Company: Communication Technologies UK Limited, registered in the United Kingdom, responsible for providing electrical, structured cabling and security solutions.
Customer: The individual, company, or organization purchasing goods or services from the Company.
Services: The electrical, structured cabling, security goods, or services provided by the Company.
System: The electrical, structured cabling or security system installed on the Customer’s premises as per the agreement.
Handover: The point at which the system is completed, tested, and handed over to the Customer, including the issue of any completion certificate.
Enabled Date: The date when services from any third-party providers (e.g., network services) become active.
Commencement Date: The date the Company begins providing services under the agreement.
Maintenance: Any maintenance services provided by the Company.
Normal Working Hours: Monday to Friday, 8:00 am to 5:00 pm, excluding public holidays.

2. Working Arrangements
All work will be carried out during Normal Working Hours unless otherwise agreed in writing. The Customer will incur additional charges for work outside these hours. If materials or equipment provided by the Customer are not available when work is scheduled to start, additional costs may be incurred.

3. Payment Terms and Procurement of Goods
Payment for Goods:
High-value items necessary for installations will not be purchased with a credit account in mind. High-value goods include and are not limited to a package or individual item with a value of over £1000. The Customer must ensure that funds for such high-value items are cleared and transferred to the Company before any goods can be purchased and installed.
While credit accounts exist for day-to-day items, these are not to be relied on by the Customer. The Customer is responsible for ensuring that payments are made in advance of installations to avoid delays.

Delays Due to Non-Payment:
The Company will not be responsible for any costs or delays to the project schedule due to non-payment or late payment for goods or services. It is the Customer’s responsibility to ensure timely payments, and failure to do so will not result in any liability or penalties for the Company.
In the event of late payments, labour levels on a specific job or site may be reduced until payments are fully cleared for goods or services provided.

Due Dates and Late Payments:
All payments for goods and services are due within the agreed terms upon completion of work or as specified in the invoice. If any payments are not made within 30 days, interest will accrue at 2% per week above the Bank of England base rate.

4. Price Increases for Materials
Prices quoted for materials are valid for 30 days from the date of the quote. If procurement occurs after this period and material costs have increased, the additional costs will be passed on to the Customer at the point of procurement. Additionally, if price increases occur due to factors outside normal inflation markers, such as tariffs or supply chain disruptions, the additional costs will also be passed on to the Customer. The Company will provide evidence of these increases at the time of procurement.

5. Company Obligations
The Company will:

• Ensure the timely delivery and installation of goods and services, provided that all payments have been made in full as per the agreed terms.
• Investigate and resolve any complaints in a timely manner.
• Comply with any relevant maintenance agreements or warranties, provided all associated costs have been paid in full.
• Provide preventative and responsive maintenance services as per the agreement.

6. Customer Obligations
The Customer agrees to:

• Payments: Make payments for all goods, services, and maintenance as per the agreed terms, ensuring that funds for high-value items are cleared before procurement. The Customer is also responsible for ensuring payment for any day-to-day items if they are to be installed. Any delay in payment could result in a delay in installation.
• No Delays: Ensure there are no delays in payments for goods or services. The Customer acknowledges that failure to make timely payments will likely affect the program schedule, and the Company will not be responsible for such delays or any additional costs incurred as a result.
• Labour Adjustments: Understand that the Company reserves the right to adjust labour levels or even suspend work on a project if payments are late or outstanding for goods or services.

7. Limits of Liability
The Company aims to minimize risks through proper system installation but cannot guarantee that systems will always detect or report issues. The Customer is responsible for understanding the risks and the value of their property, and the Company limits its liability as follows:

• The Company will not be liable for any indirect, special, or consequential losses, including loss of profits or goodwill.
• Liability for death or personal injury caused by the Company’s negligence is not excluded.
• Liability for any other losses related to system failure or negligence is limited to agreed amounts as specified in the contract, with specific caps on compensation for damage, destruction, or loss of earnings.

8. Force Majeure
The Company will not be liable for delays or failure to meet obligations due to circumstances beyond its control, including but not limited to war, government actions, natural disasters, or industrial action.

9. Termination for Breach
If the Customer breaches the agreement, or payments are overdue by more than 30 days, the Company may terminate the agreement without notice and pursue legal action for any unpaid amounts.

10. Duration of Agreement
The agreement is for a minimum period of 12 months and will continue year-to-year unless terminated in accordance with the contract. If services are provided for 21 consecutive days, this will constitute a binding implied agreement.

11. Title of Goods
The title to all equipment remains with the Company until full payment is received. In the event of non-payment, the Company reserves the right to repossess the goods, including access to the Customer’s premises if necessary.

12. Warranty
The Company provides a standard 12-month warranty for defects in materials and workmanship. The warranty does not cover damage caused by misuse, neglect, unauthorized repairs, or Acts of God. Consumables, batteries, and hard drives are also excluded.

A 25-year manufacturer’s warranty is available for some structured cabling systems and must be agreed prior to the installation. The warranty is underwritten by the company providing the materials for the installation.

13. Maintenance
The Company provides maintenance services as per the agreement, including service level agreements in place. The Customer must arrange access to the premises for inspections. No refunds will be given if the Customer fails to schedule an inspection but the maintenance fee has been paid in full.

14. Exclusions
The agreement does not cover:

• Costs for obsolete equipment.
• Consumables like batteries, data storage devices, or hard drives.
• Damage due to misuse, Acts of God, or third-party repairs.

15. Variations
No changes or variations to this agreement will be binding unless agreed in writing by both parties.

16. General
This agreement is governed by the laws of the United Kingdom, and nothing in this agreement confers rights under the Contracts (Rights of Third Parties) Act 1999 unless explicitly stated.

Date: 23rd July 2025